Technical Support
FVA ConfettiT E C H N I C A L   S U P P O R T 
INTERNET BROWSERS


The following browsers are recommended when accessing PEAK:

  • Internet Explorer 9.0 and higher
  • Goggle Chrome 17.0 or higher
  • Mozilla Firefox 10.0 or higher
  • Also, the Brower Compatibility Chart below is helpful when choosing an internet browser.

CLEARING CACHE AND COOKIES


About Cache, Cookies, and History

  • Each time you access a file through your web browser, the browser caches (i.e. stores) it. Thus, the browser doesn’t have to newly retrieve files (including images on the page) from the remote web site each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to allow your browser to function more efficiently.
  • A cookie is a file created by a web browser, at the request of a web site, that is stored on the computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with websites or your browser.
  • A browser’s history is a log of sites that you visit. When you press a browser’s Back button, you are moving back one entry in the history log. Browsers will normally clear history at regular intervals, but you may want to clear it manually for privacy reasons. 

HOW TO CLEAR BROWSER CACHE


Cleaning your Java Cache before you begin StudentConnect or ClassConnect can clear up many problems (choppy audio, echo) and components not fully installed. This procedure should be done regularly as many problems in Blackboard Collaborate are due to overloaded browser caches. Visit this website for information on how to clear your Java Cache.

https://www.java.com/en/download/help/plugin_cache.xml
 

HELFUL WEBSITES


http://strongstart.getfueledservices.com/

A one-stop-shop for all Learning Coach questions. Here you will find orientation videos, curriculum help and resources, checklists for getting started, and FAQ’s.

https://fueled.force.com/servicestation/s/

The Service Station is a great resource for everyone! They can help students and parents with academic help, technical help, and articles on various topics.